Privacy policy

Enquiries

We use the details you provide to respond to your enquiry and discuss services you have requested. Please do not include confidential information about other people.

Email updates and the welcome toolkit

If you join our email updates, we collect your email address and optional first name. We send practical tips, course announcements and occasional service updates from People, Practically. The Everyday People Toolkit is a welcome resource for people who confirm their signup.

The signup box is not preselected. We send a confirmation email and add you to our updates list only after you confirm your choice. We rely on your consent to send these marketing emails. You can unsubscribe at any time using the link in a marketing email, or email ant@peoplepractically.com. You can keep your toolkit after unsubscribing. We do not automatically resubscribe people who have opted out.

Brevo processes confirmation and delivery emails and manages the confirmed updates list. We record the wording you agreed to, its version, the signup source, request and confirmation dates, delivery attempts and download access. Personal links expire after 48 hours and the PDFs are stored privately. These operational records help us provide the requested service, protect it against misuse and demonstrate your consent.

How we use other information

We respond to service enquiries to take steps at your request before entering a contract, or for our legitimate interest in answering questions. We use limited technical information for our legitimate interest in keeping the website secure. An enquiry does not subscribe you to email updates.

Storage and access

Website hosting, private files and form records use OpenAI and Cloudflare. Brevo handles toolkit email delivery and confirmed marketing subscriptions. Access to setup and enquiry records is restricted to the business owner. The website does not include advertising or analytics scripts. Providers may process data outside the UK; this website is not configured for UK-only storage. Hashed network identifiers help limit automated submissions.

Retention and your choices

We review completed enquiries and toolkit request records for deletion within 12 months. Download access expires after 48 hours. Marketing consent is retained while subscribed and as needed to evidence your choice. A minimal suppression record is retained to respect an unsubscribe request. You can ask to access, correct or delete your details, or object to their use, by emailing ant@peoplepractically.com. You can raise a concern with the Information Commissioner’s Office at ico.org.uk.

You may also ask us to restrict processing or provide a portable copy of your data where those rights apply. Withdrawing consent does not affect processing that took place before withdrawal. Contacting us about your rights is free.

Last updated: 24 October 2026.

Other services

Detailed coaching-session records and learner-progress records are not collected through these forms. We will explain their handling before those services begin.